Terms of service

At Puchi’s, we prioritize fast, efficient service and strive to deliver your orders in a timely manner within 7-14 working days. Shipping is available across India in various locations, with free shipping on orders above ₹1500. Additional shipping charges of ₹100 will be levied for prepaid orders below ₹1500. Please note that a minimum of 1 product needs to be ordered to be eligible for delivery. All MRPs are inclusive of taxes as per government laws.

In the event that your order does not reach you within the stipulated time period, you can raise a complaint by contacting us at customercare.puchis@gmail.com with your registered email id and order number.

Shipping FAQs:

  1. What are the shipping charges?
    • Shipping is free on all orders above ₹1500. ₹100 will be charged for shipping for prepaid orders below ₹1500.
  2. What are the shipping locations?
    • Shipping is available across India in various locations. Before placing the order, submit your pin code in the pin code section below the products to get the availability of delivery in your location.
  3. Can I change my shipping address after placing the order?
    • No, you cannot modify the shipping address.

Cancellation Policy:

All cancellations will be accepted before the order has been packaged and shipped. To cancel your order, please email us at customercare.puchis@gmail.com within 12 hours of placing your order, stating your order number and reason for cancellation. Once the order is shipped, cancellations cannot be processed. Multiple cancellations by one customer may result in their account being blacklisted.

Cancellation FAQs:

  1. Can I cancel my order?

    • Yes, you can cancel the order you placed within 12 hours of placing the order.

  2. Can I cancel my order after it has been shipped to me?

    • No, once your order is packed & shipped, cancellation cannot be done.

Damaged/Wrong Product Policy:

In the event that you receive a damaged or wrong product, please contact us within 24 hours of delivery at customercare.puchis@gmail.com. Provide an unboxing video of the parcel, pictures of the damaged/wrong product, and a description of the damage. Once approved, you may return the product to us. Ensure the product is in its original sealed and undamaged packaging with the original label. We will inspect the product upon return and approve an exchange if it meets our criteria. The shipping charges for returning the product will be reimbursed, and a fresh product will be sent to you within 7-14 working days.

For any additional questions or concerns about your order or experience on www.puchis.co.in, please contact us at customercare.puchis@gmail.com.